Refund policy

Return & Refund Policy

We want you to be happy with your purchase from Holy Land Crafts AU.

Because our products are handmade and unique, we do not accept returns for change of mind.

If your item arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at:

Please include:

• Your order number
• Photos of the item and packaging

If approved, we will offer:

• A replacement
  or
• A refund

Please note:

• Personalized/custom items cannot be returned
• Returned items must be unused and in original condition